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Troubleshooting Linksys Wireless Routers


LINKSYS TECH SUPPORT: 1-800- 326-7114

BEFORE YOU CALL:
1.  Write down your model number and serial number and have a pen handy to write down your case number.

2.  Try unplugging your ROUTER and your MODEM.  Let them sit for a minimum of 10 seconds and then plug them back in, MODEM first, then ROUTER.

3.  Have the name and tech support number of your internet provider handy.  You may have to call them.

4.  DIRECTLY connect your computer to the router and see if you can connect to the internet when you are hardwired with an Ethernet Connection and are not using the wireless feature.

5.  Shut off all firewalls and virus software that may be blocking the computer's ability to connect to the wireless signal.


 

Wireless Router Configuration - Wireless Transmission Problems

When ever making changes to a Wireless router, it should be done via Ethernet not Wirelessly. When changes are done Wirelessly, the wireless connection could be cut off after making a change, so Linksys highly recommends configuring the Wireless router via Ethernet.

  1. Open a web browser (such as Internet Explorer or Netscape)
  2. When the browser opens, go to the "Address" bar and input the IP address of the Wireless Router (The default IP Address is 192.168.1.1).
  3. A "User Name" and "Password" prompt will appear, leave the "User Name" field blank and input the Wireless Routers password (The default password of a Linksys Router is admin) into the "Password" field.
  4. After the "Setup" Page loads, click on the Wireless tab

CHECK FOR CONNECTIVITY
On the front of the Wireless Router there should be a Wireless-G or Wireless-B light and it should be solid or flickering. If it is not solid or flickering that means that the unit is not transmitting a wireless signal. If this is the case try powering down the Wireless Router for 30 second, then powering back up.

If power cycling does not help, then make sure that "Wireless" is set to Enable and/or that the "Wireless Network Mode" is set to Mixed on the "Basic Wireless Settings" area.


CHANGE CHANNELS
The best step in resolving Wireless Transmission problems is to Change Channels if the Wireless-G or Wireless-B link lights are Illuminated on the Wireless Router.

On the "Basic Wireless Settings" page, there is a "Channel" area, in that area, click on the drop down list and use only channels 1, 6, or 11. These channels do not "Overlap" with any other channels, and will give the clearest signal.

After changing the channel, click on the Save Settings button on the "Basic Wireless Settings" screen, then a page will appear prompting that the settings were successful, and when that page appears, click on the Continue button.

After applying the settings, see if the Wireless signal is better or worse, if it is not better or if it is worse, then try another channel.


ADVANCED SETTINGS
The last step that can be tried if the others did not work, is changing the
Advanced Wireless Settings, adjusting these settings can some times help with transmission problems.

Adjusting RTS Threshold
Adjusting the "RTS Threshold" can help alleviate Packet loss. If one of the Wireless computers can obtain an IP address but can not ping, then set the "RTS Threshold" to 2304. After changing the value click on the Save Settings button on the "Advanced Wireless Settings" screen, then a page will appear prompting that the settings were successful, and when that page appears, click on the Continue button .

Beacon Interval
Adjusting the "Beacon Interval" can help association problems. If there is a wireless adapter that is able to see the Wireless Router, but is unable to get locked, try adjusting the "Beacon Interval" to 50. After changing the value click on the Save Settings button on the "Advanced Wireless Settings" screen, then a page will appear prompting that the settings were successful, and when that page appears, click on the Continue button .

Fragmentation Threshold
Adjusting the "Fragmentation Threshold" can help association problems. If there is a wireless adapter that is able to see the Wireless Router, but is unable to get locked, try adjusting the "Fragmentation Threshold" to 2304. After changing the value click on the Save Settings button on the "Advanced Wireless Settings" screen, then a page will appear prompting that the settings were successful, and when that page appears, click on the Continue button .

IF EVERYTHING ELSE FAILS TO WORK  
If none of these help get the Wireless Router Transmitting then try powering down the Wireless Router for 30 second, then powering back up. If that does not help, then try upgrading the firmware, go to http://www.linksys.com/download, if that doesn't help get the product replaced by visiting https://ssl.linksys.com/rma1.asp.
 
 
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